You have likely spent the last decade being promised a world without edges. Every time you open an app, sign into a dashboard, or tap a piece of glass to move money, you are participating in a grand experiment to see how much of the human experience can be sanded down until it is perfectly smooth.
The designers call it “removing friction.” They talk about it as if they are clearing a path through a jungle, hacking away the vines of “extra clicks” and the thorns of “confirmation windows” so you can reach your destination without ever having to break your stride.
But you have also felt that vague, gnawing anxiety that comes when things happen too fast. You have felt the phantom twitch in your thumb after you’ve accidentally “one-clicked” a purchase you didn’t really want, or the sinking feeling of a sent email that should have stayed in the drafts for another .
You are realizing, perhaps too late, that the jungle vines were sometimes there to keep you from walking off a cliff. Absolute frictionlessness is a fundamental design failure for any system involving human fallibility.
Defining the Terms of Resistance
This conclusion is inescapable once we define our terms. Friction, in
